Feefo customer feedback system.
I have integrated the Feefo feedback system into several websites now and I have been so impressed that I thought I should let people know more about it. If Google loves it then you should, check it out on Google Shopping.
What is Feefo?
Feefo is a review system based purely on feedback on customer service and the product that they purchased from your E commerce store, or services that they have used.
How does it work?
When you send your customer an invoice for a purchase or service a copy is also sent to Feefo, Feefo then contacts your customer with a jointly branded email asking them for feedback on the service they received from you and the product itself.
Your customers can score you either Excellent, Good, Poor or Bad, indicating their level of satisfaction on the products they purchased and the service they received from you. There is also a comments box to add additional feedback, once published you can add a reply to their comments.
When the results are delivered to Feefo they then publish the details live on thier website, then your score is totalled and updated.
Here is an example of a live feed that I have set up for my client.
Click on the image and you can see it in action.
Feefo have created API’s that enable you to then display the results on the product page itself. You can also display your overall score on your sites home page and indeed any category pages you wish to. You can also display the comments and written product reviews and jazz it up by adding review stars.
How much does the service cost?
Currently Feefo charges £199.00 for set up costs, I have been through this process and they are great at customer service, they hold your hand all the way, they will help with the technical integration, training, development and general support.
There are three levels of monthly costs.
Up To 200 feedback’s a month = £99
Up To 1000 feedback’s a month = £299
Bespoke package that covers 10k per month = £499
*prices are plus VAT.
Don’t just read this without seeing the benefits of Feefo
in Part 2.
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